Frequently Asked Questions

The following are short videos demonstrating answers to some of the most frequently asked questions. Is your question still not answered? Please send us a message.

Add, Edit, or Delete Users

This short video demonstrates how to manage users, including HIPAA role based access.

New User Introduction

This short video walks a new user through the email invitation, setting their initial password, logging in, active sessions, and how to update their profile.

Create & Use One-Time Use URL

This short video demonstrates how to create and use the one-time use URL.

Managing Text Conversations

This short video demonstrates how an admin can manage a center’s text conversations.

Transferring a Conversation

Sometimes a texter may not be qualified to text with a patient. This short video demonstrates how a texter transfers a conversation to an admin or nurse.

Receiving a Conversation

When a texter transfers a conversation, you need to receive it. This short video demonstrates how to receive a text conversation transferred by a texter.